OAKLAND GROUP - Office Hours At Rosebourne Garden Centre Hampton In Arden Solihull
We do hope you are all well despite the continued challenges.
Since we restarted in May we've been managing our work in line with Our Pledge (see below) and respecting the views of our customers.
Like many businesses impacted by lockdown we initially carried out our typical office based tasks from home. Some of our office work is still carried out remotely and we're trying to get back to a 'pre-Coronavirus operation'. We're slowly starting to become used to the 'new ways' along with our colleagues at Rosebourne. We do recognise a lot of people still like to visit us and our office is now getting back to normal opening hours.
Our office based staff is very small. So with Coronavirus/COVID 19 if business or personal needs mean that we need to close the office then we are always available by phone, email or any of the contact forms on the website.
We are happy to make appointments to meet people on site at any time. We are also comfortable with video conferencing calls (Google Hangouts, Google Meet, Microsoft Teams, Zoom etc). If you feel happier with that approach just let us know.
In short...do come and see us...but please do check beforehand with a quick call or email to check that the office will be manned.
With this in mind and with the absolute agreement of you, our customer, we will work with your agreement wherever we feel we can do work safely. Of course we may not be able to secure materials for some work so please bear with us.
The range of services we provide from tree surgery through hedge cutting/trimming to basic construction work for patios and fences, regular maintenance etc will all be recommenced in a staged manner.
As part of our ‘new’ normal we make two simple pledges.
- That we will observe the social distancing between everyone
- That we are comfortable adopting new social behaviors with you whereby, if you feel the need, you stay indoors whenever we are on site.
We recognise that in the past you often want to engage with us personally on site. We can moderate our behaviour to a ‘new normal’.
We feel that we can work just as purposefully with yourselves behind closed doors. Yes, it will be alien as a social behavior but we know it will work and feel people are more comfortable with the new behaviours now. We have mobile phones we can use to communicate when needed. If you feel you need to observe then often that can be done from inside through windows or patio doors etc.
Despite all this we will need your commitment and agreement that you are comfortable with us working outdoors at your premises; and a commitment from you to help us keep safe.
Similarly if you start to feel unwell or have been diagnosed with COVID19 we’d appreciate you letting us know. We don’t feel it will change our practices and we may be able to continue; but better we know before we attend your premises. If in doubt please contact us and we can discuss any practical measures for containment.